Returns

At Toy Soldiers Airsoft, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.
 

Change of Mind Returns

If you change your mind, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
 

To qualify for a refund:

• The item must be unused and in the same condition you received it.

• It must be returned in its original packaging with all accessories, manuals and labels.

• Proof of purchase is required.

• You must notify us within 14 days of delivery that you wish to return the item.
   

Once you have notified us, you have a further 14 days to return the goods.

Unless the item is faulty or incorrectly supplied, customers are responsible for return postage costs.
 

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Custom-built or upgraded airsoft guns.

• Two-tone airsoft guns painted specifically for your order.

• Special order or made-to-order products.

• Opened gas, BBs, batteries, lubricants or consumables.

• Gift cards and gift vouchers.

• Products showing signs of misuse, modification or excessive wear.
   

Faulty or Damaged Goods

If your order arrives damaged, faulty, or not as described, please contact us within 30 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the fault where possible.

Where a fault is confirmed, we will offer one of the following in accordance with your statutory rights:

• Repair

• Replacement

• Full refund

If the fault is our responsibility, we will also reimburse reasonable return postage costs.
 

Airsoft Gun Returns

Please inspect your airsoft gun carefully before first use.

Do not attempt to:

• Disassemble the gun.

• Modify internal components.

• Install aftermarket upgrades.
   

Unauthorised modifications may void the manufacturer's warranty and affect your eligibility for repair, replacement or refund.

Normal cosmetic marks, manufacturing tolerances and slight FPS variations are not considered faults.
 

Warranty

Many products are supplied with a manufacturer's warranty.

Warranty claims do not cover:

• Accidental damage.

• Misuse or abuse.

• Water damage.

• Normal wear and tear.

• Damage caused by incorrect batteries, gas or ammunition.

• Unauthorised repairs or modifications.
   

Please contact us before returning any warranty item.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days.

Shipping charges are non-refundable unless:

• The item was faulty.

• The wrong item was supplied.

• The item was damaged during transit.

Exchanges

We only replace items if they are:

• Faulty

• Damaged

• Incorrectly supplied

If you would like a different size, colour or model, please place a new order once your return has been processed.

How to Return an Item

Before sending anything back, please contact our customer service team with:

• Your name

• Order number

• Reason for return

• Photographs if the item is damaged or faulty
   

We will provide return instructions and the appropriate return address.

Please do not send returns without contacting us first, as unauthorised returns may be delayed or refused.
 

Your Statutory Rights

Nothing in this Returns & Refund Policy affects your legal rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.